Privacy Policy

1.Data controller

Vet Ethology
Leemveldstraat 44, 3090 Overijse

Vet Ethology processes your personal data, being data that can lead to the identification of your person, in the context of his/her activities. Through our privacy policy, we let you know what data we process when you use our website or when you have an agreement as a customer or supplier with Vet Ethology.

Your personal data will be protected and processed in accordance with The General Data Protection Regulation (GDPR), in Dutch Algemene Verordening Gegevensbescherming (AVG) nr. 2016/679 of the European Parliament, which came into force on 24 May 2016 and applies from 25 May 2018 at the latest.

This privacy policy applies to the website https://vetethology.be.

Vet Ethology is not responsible for the privacy policies of other sites and sources.

2. What personal data is collected and stored?

The following personal data are processed:

General personal information such as: name, first name, e-mail address, telephone number, address details, other data you have provided yourself to Vet Ethology in the context of an agreement (date of birth, gender, bank account number, company name, VAT number...)
Information to enable a purchase, reservation or quotation request and thus process it for the proper performance of our agreement and related services (transactions and payment info, shipping information, reservation date...)
Information we may receive in the context of satisfaction surveys, complaints or other communications you have addressed to us
Information entrusted with the client's prior consent to announce, present or explain realisations, projects or other elements

Data resulting from one or more visits to our website are stored in Google Analytics, but always anonymously. This data can never be traced back to a single person or organisation.

3. Why are these personal data processed and what is the basis for processing?

All personal data collected and processed by Vet Ethology are necessary

for the performance of our agreements to comply with legal obligations,
to inform you and for additional communication and thus answer your questions via our website or by telephone
to be able to contact you, if necessary, in writing or by telephone for follow-up purposes
for marketing purposes such as sending newsletters or participation in competitions, always with prior consent and for which you can withdraw your consent at any time
for the general management of your account on our website
for processing your payments

Subsequent processing is done to comply with legal obligations:

for accounting purposes
to guarantee your rights as a consumer
against fraud or for communication to public authorities or bodies determined by law

To process personal data, we rely on your consent and/or the necessity of the processing for the provision of our services to you, or on a legal obligation or because of a legitimate interest.

4. How will the data be collected?

Personal data is collected on the basis of voluntary completion and communication by the customer himself. This occurs

via personal contact using Vet Ethology's address details, telephone details or e-mail
via the forms and the fields provided on the website, such as: contact form, reservation form, quotation request form, order form, profile or account with login, shopping basket.

De verzameling van deze gegevens is noodzakelijk voor het uitvoeren van de diensten van Vet Ethology.

5. Access, duration and retention of data collected

Your personal data will be kept as long as strictly necessary to fulfil the purposes for which your data was collected, in line with the legal, regulatory and internal requirements in this regard.

Your data will be processed exclusively for and by Vet Ethology. This information will not be disclosed to third parties, except for the performance of services or delivery of products necessary or with prior consent.

For the technical processing of your data and the associated support, for example in the case of electronic CRM software, processing by transport companies (bpost/dpd/My Parcel), processing through online payment providers (Mollie/MultisafePay/Paypal...) or accounting packages (Yuki/silverfin/...), such bodies are granted exclusive and temporary access to your data. These third parties act within the strict limits of our instructions and are obliged to also always act in accordance with GDPR for processing this data. Thus, we guarantee the security and confidentiality of your data.

6. Security of your data?

Your personal data will always be treated confidentially. We take additional organisational measures to ensure the security of your personal data as much as possible.

The data collected by Vet Ethology through the website are secured using the following measures:

security via https:// (websites equipped with an SSL certificate),
security via unique login with e-mail address and password of the CMS system, software programme, accounting package,...
anti-virus protection on the electronic devices used

Additional measures that are also possible are extra security ahv 2-step verification or via an authenticator app.

7. Your rights regarding the processing of personal data:

Right to access, correct or supplement your personal data: you can always request access to your personal data as well as obtain confirmation as to whether or not your personal data are being processed. You will be given access to the data upon simple written request.

Right to be forgotten: You retain the right to have some or all of your personal data deleted.

Right to data portability: In certain circumstances, you may obtain the right to obtain or transfer your personal data to another controller.

You can oppose the use of your personal data for direct marketing purposes at any time.

In addition, you also have the right to request the revocation of your consent or objection to the processing of your personal data.

To exercise your right, you should write to info@vetethology.be with proof of identity.

If you believe that Vet Ethology has not acted in accordance with data protection legislation, you may complain to the Privacy Commission at communication@apd-gba.be.

8. Contact

For questions or in case you wish to invoke your rights regarding data protection, please contact Vet Ethology directly at info@vetethology.be or by correspondence to Vet Ethology, Leemveldstraat 44, 3090 Overijse.

To exercise your rights, you must provide proof of your identity, this can be done by providing a copy of your identity card or passport for verification.

Disclaimer

Vet Ethology reserves the right to modify this Privacy Policy, within the limits of applicable privacy and data protection regulations. Making the change on the website is sufficient for this purpose.